Privacy Policy
Your privacy matters to us at SwiftPacketMove
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, business name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we might collect extra business data such as company registration details, preferred delivery timelines, and budget constraints. This enables us to offer a service tailored to your business needs.
Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device information, and how you move around our site. We use this information to enhance site performance and understand how customers discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
SwiftPacketMove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We prioritize safeguarding your personal data and employ suitable technical and organizational safeguards. This covers safe data storage, encrypted transmissions, and restricted access to personal data within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission is completely secure. We regularly update security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable law, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details at the policy end. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order records: three years after the last service interaction
- Payment transaction logs: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service enhancement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings through your browser options. However, disabling certain cookies may affect how the site functions. For more details about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only SwiftPacketMove and our site. We are not liable for the privacy practices of third-party sites.
We recommend examining the privacy policies of any third-party sites you access via links on our site.
Policy Changes
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time to stay informed about how we protect your privacy.
Get in Touch About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Get in Touch About Privacy
SwiftPacketMove Privacy Team
12 Rose Lane, London
London, United Kingdom W1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.