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SwiftPacketMove

Privacy Policy

Your privacy matters to us at SwiftPacketMove

Effective Date: February 20, 2026 | Last Updated: February 20, 2026

Information We Collect

Personal Information You Provide

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, business name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we might collect extra business data such as company registration details, preferred delivery timelines, and budget constraints. This enables us to offer a service tailored to your business needs.

Information Collected Automatically

Our site automatically gathers certain technical details when you browse. This includes your IP address, browser type, device information, and how you move around our site. We use this information to enhance site performance and understand how customers discover our services.

Important: We never collect more personal information than is necessary to provide our flower arrangements and delivery services. Your privacy is central to how we run our business.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

SwiftPacketMove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize safeguarding your personal data and employ suitable technical and organizational safeguards. This covers safe data storage, encrypted transmissions, and restricted access to personal data within our company.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Confidential data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.

Limited Access

Access is limited to staff who require it to deliver services.

Although we deploy robust security measures, no online transmission is completely secure. We regularly update security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Under applicable law, you may be entitled to access, amend, erase, or limit how your information is used.

Access: Request a copy of the personal data we possess about you
Correction: Update or fix any inaccurate data
Deletion: Ask for removal of your data (subject to legal retention rules)
Restriction: Limit processing of your data in specific situations
Portability: Request transfer of your data in a structured, widely used format

To exercise these rights, reach out using the contact details at the policy end. We will respond within a reasonable period as mandated by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and purpose collected.

Typical Retention Periods:

  • Customer contact and order records: three years after the last service interaction
  • Payment transaction logs: seven years for tax and accounting purposes
  • Website analytics data: twenty-six months for service enhancement analysis
  • Marketing preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie settings through your browser options. However, disabling certain cookies may affect how the site functions. For more details about how we handle cookies, please consult our Cookie Policy.

Third-Party Links

The site may include links to external websites or services. This privacy policy covers only SwiftPacketMove and our site. We are not liable for the privacy practices of third-party sites.

We recommend examining the privacy policies of any third-party sites you access via links on our site.

Policy Changes

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy from time to time to stay informed about how we protect your privacy.

Get in Touch About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Get in Touch About Privacy

SwiftPacketMove Privacy Team
12 Rose Lane, London
London, United Kingdom W1A 1AA

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.